What is QSPP
QSPP is the next evolution of Australia’s national accreditation program for community pharmacies, building on the strong foundations established under the Quality Care Pharmacy Program (QCPP).
It provides assurance to patients, government, and the wider health system that accredited pharmacies deliver safe, high-quality, and patient-centred care aligned with current professional standards.
QSPP focuses on how quality and safety operate in everyday practice. It strengthens expectations around clinical governance, patient safety, staff competence, consumer engagement, and risk management, while recognising the operational realities of community pharmacy. The program assesses community pharmacies and provides certification against the Australian Community Pharmacy Standard AS85000:2024.
Clinical Governance and Leadership
Emphasises the importance of strong leadership and systems for maintaining patient safety and clinical standards.
Safely Delivering Medications and Pharmacy Services
Focuses on ensuring safe and effective dispensing practices to support the delivery of quality pharmaceutical care and services.
Partnering with Consumers and the Community
Underlines the significance of community engagement and collaboration to foster trust and deliver personalised care.
Business Governance and Operations
Addresses the efficient and sustainable running of pharmacy businesses, ensuring their long-term viability, compliance and effective risk management.
QSPP Knowledge Hub
Our new look QSPP Knowledge Hub is now live. As pharmacies transition to the new accreditation program, the QCPP website and Knowledge Hub will remain available.